Delivery Officer

About the role

The Delivery Officer supports the logistics team to ensure that products are delivered to customers on schedule, following sales order plans and company SOPs. This role coordinates drivers, manages shipment generation, and monitors cash‑on‑delivery collections while maintaining high service standards.

Key responsibilities

• Pre‑arrange Sales Orders (SO) plan and assign drivers to deliver products to designated customers’ locations.
• Generate shipments from the system and allocate deliveries to drivers for effective distribution.
• Ensure drivers collect all COD payments from customers according to invoice references.
• Monitor drivers during deliveries to guarantee timely execution.
• Verify drivers understand product storage conditions.
• Ensure drivers and assistants maintain a polite attitude toward customers.
• Obtain customer signatures on delivery invoices.
• Coordinate with the warehouse to confirm correct quantities are loaded onto trucks.
• Implement ISO policies (ISO 9001:2015, ISO 14001:2015, ISO 2200:2005).
• Perform other tasks assigned by managers.

Required profile

• Diploma, Associate or Bachelor degree or equivalent.
• Minimum 1 year experience in delivery arrangement.
• Ability to work overtime and under pressure.

Required skills

• Microsoft Word
• Microsoft Excel
• Outlook
• Document control
• Knowledge of geographical roadmaps in Phnom Penh
• Basic mathematical calculations