Customer Service Representative
Bongloy Payments PLC. · Phnom-Penh
Job description
About the role
The Customer Service Representative will join Bongloy Payments PLC in Phnom Penh to deliver top‑tier support to our fintech clients. Working on‑site, you will be the first point of contact, handling inquiries across multiple channels and ensuring a smooth, satisfying experience for users of our digital payment solutions.
Key responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Diagnose and resolve issues related to card issuance, digital payments, and API integration.
- Maintain accurate records of interactions and follow‑up actions.
- Escalate complex cases to relevant internal teams while keeping the customer informed.
- Continuously seek ways to improve the overall customer experience.
Required profile
- Proven experience in customer service, support, or satisfaction roles.
- Strong verbal and written communication abilities.
- Ability to thrive in a fast‑paced environment and solve problems efficiently.
- Experience in fintech or digital payments is a plus.
- Fluency in Mandarin Chinese is a significant advantage.
Required skills
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Bongloy Payments PLC.
Phnom-Penh