Customer Service Executive (Bilingual Chinese & English)

About the role

Avery Dennison is seeking a bilingual Customer Service Executive to manage order processing, handle customer complaints, and coordinate with internal teams in Phnom Penh. The role requires fluency in Chinese and English and a focus on delivering excellent service to simple‑complexity customers.

Key responsibilities

• Manage customer inquiries related to order processing, pricing, on‑time delivery and order fulfillment.
• Enter orders, expedite shipments and provide status updates to customers.
• Resolve product and billing complaints, authorize returns, coordinate testing and arrange replacement orders.
• Partner with Inside Sales, Logistics and Operations to support sales goals, capacity planning and scheduling.
• Prepare production schedules, daily reports and monitor performance metrics such as output reliability and UPLH.
• Lead or participate in continuous‑improvement projects.

Required profile

• Bachelor’s degree.
• 1‑2 years of related experience; lead experience preferred.
• Fluent in reading, writing and speaking English and Chinese.
• Strong customer service and presentation skills.

Required skills

• Proficiency with Microsoft Office.
• Ability to use function‑specific computer systems.