Customer Service Officer

About the role

The Customer Service Officer is a full‑time, on‑site position in Phnom Penh. The role involves responding to customer inquiries, handling complaints, and ensuring a positive experience through effective coordination with internal teams.

Key responsibilities

• Respond to customer inquiries and provide accurate product and service information.
• Handle complaints, resolve issues, and coordinate with internal teams.
• Record interactions, maintain up‑to‑date customer data, and follow up to ensure satisfaction.
• Support service delivery processes, gather feedback, and contribute to continuous improvement of service standards.

Required profile

• Strong customer service and support skills with professional inquiry management.
• Experience enhancing customer satisfaction through active listening and solution‑focused communication.
• Excellent interpersonal abilities, empathy, patience, and clear verbal and written communication.
• Ability to work on‑site in Phnom Penh and collaborate with cross‑functional teams.
• Basic computer literacy, including email, CRM systems, and office software.
• Previous experience in hospitality, services, or related customer‑facing roles (advantage).
• Organizational skills, attention to detail, and ability to manage multiple tasks in a fast‑paced environment.

Required skills

• CRM systems
• Office software