Telesales Executive

About the role

The Telesales Executive will act as the main contact for DHL's small trading accounts, handling sales and post‑sales requirements across multiple channels. The role involves managing customer interactions by phone or direct mail and ensuring high‑quality service throughout the sales process.

Key responsibilities

• Act as main contact for DHL small trading accounts under Telesales, responding to sales and post‑sales requirements.
• Manage multi‑channel customers by phone or direct mail.
• Provide customer‑oriented service at all times for multi‑channel customers.
• Ensure cooperation with other members of the sales team and the broader sales force.
• Build and maintain strong vendor‑client relationships.
• Qualify internal and external lead sources and pass leads to the appropriate sales resource.
• Quantify revenue potential and validate customer information using globally agreed selection criteria to produce quality leads and accounts.
• Raise relevant paperwork for the main customer database to ensure information is available throughout the organization.

Required profile

• Good English communication.
• Mandarin Chinese spoken is an advantage.
• Bachelor degree or equivalent.

Required skills

• Good computer skills.
• Telephone skills.
• Database skills.