VIP Account Manager (English Speaking)

About the role

Join Neo Group as a VIP Account Manager and act as the dedicated ambassador for a major client’s English‑speaking VIP portfolio. You will drive retention strategies, personalize offers and ensure premium experiences for high‑value customers.

Key responsibilities

• Build and maintain strong relationships with VIP customers, delivering service that reflects the client’s brand standards.
• Proactively engage VIPs to understand their needs, preferences and gameplay goals.
• Provide tailored recommendations and bespoke offers to maximise satisfaction and loyalty.
• Serve as the primary point of contact, addressing inquiries and resolving platform or account issues promptly.
• Collaborate with internal teams to deliver elite experiences such as event invitations, special promotions and custom rewards.
• Monitor and analyse VIP activity to identify opportunities for engagement and retention.
• Develop and execute strategies for VIP acquisition and retention within the English‑speaking portfolio.
• Stay up‑to‑date with industry trends and best practices in VIP account management.

Required profile

• Near‑perfect English, both written and spoken.
• Previous experience in VIP account management or a similar customer‑facing role.
• Strong relationship‑building and communication skills.
• Customer‑centric mindset with a passion for delivering exceptional service.
• Excellent problem‑solving and conflict‑resolution abilities.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Strong analytical skills to interpret data and drive insights.

What we offer

• A vibrant community of over 40 nationalities across 8 global locations.
• Opportunities to grow within a hyper‑growth, scale‑up environment.
• Exposure to diverse B2B services in marketing, tech, data analytics, HR and more.