Spa Therapist

About the role

The Spa Therapist delivers exceptional guest care by performing professional massage therapies and body treatments according to established brand standards. The role requires comprehensive product knowledge, meticulous attention to hygiene and equipment upkeep, and a proactive commitment to creating memorable guest experiences.

Key responsibilities

• Greet guests warmly and professionally upon arrival, establish positive rapport and address them by name.
• Perform high-quality massage therapies and body treatments strictly adhering to standard operating and training manuals.
• Answer guest inquiries accurately, explaining the benefits and advantages of treatments and retail products.
• Maintain clean, organized and fully functional treatment rooms and equipment at all times.
• Participate in departmental training sessions, demonstrations and continuous professional development programs.
• Maintain accurate daily records in the Therapist Log Book and complete assigned administrative tasks promptly.
• Comply with company policies, standard operating procedures and safety guidelines, including hygiene, health, sanitation and fire safety regulations.
• Uphold professional grooming standards, report for duty punctually with the designated uniform and name badge, and collaborate across departments and carry out additional duties as assigned by management.