Senior Platform and Experiences Officer

About the role

The Senior Platform and Experiences Officer will lead the delivery and support of our digital products, ensuring timely releases and seamless operation across front‑end and back‑end systems. Working closely with product owners, developers, designers, marketers and business experts, you will drive operational excellence and continuous improvement.

Key responsibilities

• Capture, maintain, manage and track product requirements, ensuring they are understood and accurately estimated.
• Collaborate with the marketing team to prepare all materials and announcements for product deployments and enhancements.
• Generate and present post‑deployment feedback and issue reports to senior leadership.
• Own end‑to‑end issue management for digital platforms, coordinating with IT, CTG and operations teams.
• Investigate incidents, identify root causes, track resolution timelines and prevent recurrence.
• Monitor processes, systems and training to identify gaps and propose improvement initiatives.
• Support digital transformation projects across the bank and communicate platform updates to internal stakeholders.

Required profile

• Bachelor’s degree in business, project management or a related field.
• Proven experience in project management within a digital environment.
• Strong analytical, problem‑solving and communication skills.
• Ability to thrive in a fast‑paced, dynamic setting.

Required skills

• Project management software proficiency
• Agile methodologies