Senior GPS Monitoring Officer

About the role

The Senior GPS Monitoring Officer ensures that fleet movements are tracked accurately, routes are complied with, and any irregularities are identified promptly. This role acts as the central point of communication between customers, drivers, and operations teams to guarantee smooth and secure deliveries.

Key responsibilities

• Conduct pre‑delivery verification calls to confirm order details, delivery locations, quantities, and site readiness.
• Provide real‑time delivery updates, including truck departure and estimated arrival notifications.
• Monitor GPS tracking to enforce approved routes, designated transport corridors, and authorized parking/rest areas.
• Identify, investigate, and report unauthorized route deviations and unplanned stops.
• Use GPS and AI camera systems to detect suspicious activities, high‑risk zone entries, and potential fraud.
• Escalate security concerns and support investigations with tracking data, trip records, and incident reports.
• Validate actual travel distances against approved route plans and investigate mileage discrepancies.
• Maintain records of customer calls, complaints, delivery updates, and operational incidents.
• Prepare daily monitoring reports highlighting compliance, security findings, and key performance indicators.

Required profile

• Bachelor's degree in Logistics, Transportation Management, Supply Chain Management, Business Administration, Information Technology, or a related field.
• 3–5 years of experience in GPS monitoring, fleet operations, logistics coordination, or transportation control.
• Proven experience with GPS fleet management systems and vehicle tracking platforms.
• Strong analytical and investigative abilities.

Required skills

• GPS tracking and fleet management systems
• Route optimization tools
• Microsoft Excel (advanced)
• Microsoft Word
• Data analysis and reporting