IT Support Senior Associate

About the role

EY is looking for an IT Support Senior Associate to provide daily technical support to end‑users in a fast‑paced environment. The role involves deploying, configuring, and troubleshooting hardware and software, as well as assisting with asset management and off‑site support for firm‑sponsored events.

Key responsibilities

• Deploy hardware and software to end users, including installation, configuration and testing of complex equipment.
• Provision and de‑provision devices for new hires and departing employees.
• Coordinate repair of end‑user hardware and reinstall software to resolve incidents.
• Resolve incidents related to standard end‑user software, hardware and mobile technologies.
• Identify trends in technical problems to prevent recurrence.
• Provide after‑hours escalation support with minimal supervision.
• Perform asset management activities such as procurement, inventory tracking and distribution.
• Support off‑site functions, office moves, build‑outs and relocations.
• Act as “remote hands” for telecommunications and hosting services.

Required profile

• Bachelor's degree in Computer Science or a related discipline.
• Fluent in English (oral and written).
• Cambodian citizenship.
• 2‑4 years of experience in end‑user technology support.
• Strong customer‑service attitude and ability to work under pressure.

Required skills

• Hardware installation and configuration.
• Software deployment and troubleshooting.
• Asset management and inventory tracking.
• Mobile device support.
• Basic networking and telecommunications support.