IT Officer

About the role

The IT Officer ensures daily store IT operations run smoothly by maintaining hardware performance, network stability, and supporting new system installations. The role involves first‑level troubleshooting, equipment setup, routine maintenance, and collaboration with other teams to resolve technical issues.

Key responsibilities

• Troubleshoot hardware such as POS terminals, receipt printers and barcode scanners.
• Resolve network connectivity problems, perform router resets and Wi‑Fi checks.
• Install and test new hardware for new stores or expansions, completing deployment checklists.
• Conduct routine site checks, apply firmware updates and replace faulty equipment within agreed timelines.
• Maintain up‑to‑date logs of interventions, hardware inventory and warranty status.
• Collaborate with Application Support on hardware/software crossover issues and provide clear diagnostic notes for escalations.

Required profile

• Bachelor’s degree in Information Technology or a related field.
• Experience with hardware and software maintenance.
• Social marketing maintenance is preferred.
• Knowledge of hardware and software installation.
• Self‑motivated, initiative‑taking and flexible.

Required skills

• POS terminal troubleshooting
• Receipt printer configuration
• Barcode scanner maintenance
• Router configuration and firmware updates
• Wi‑Fi troubleshooting
• Hardware inventory management