IT Governance Officer

About the role

The IT Governance Officer will support the bank’s IT governance framework by managing policies, registers, and compliance documentation. The role ensures that all IT processes adhere to regulatory and internal standards while providing timely reporting to stakeholders.

Key responsibilities

• Process assigned requests and maintain work status in the approved tracking system.
• Maintain policy, exception, issue, regulatory action, audit action, committee decision and service registers.
• Collect, organize, and validate documents and evidence against defined requirements.
• Support policy drafting, consultation, formatting, approval records, publication and review reminders.
• Perform routine analysis, control checks, reconciliations and follow‑up under approved procedures.
• Prepare working papers, status reports, dashboard data, meeting materials, minutes and action logs.
• Communicate with partners and stakeholders regarding inputs, status, deadlines and missing evidence.
• Escalate errors, complaints, delays, exceptions, suspected control failures and confidentiality concerns.

Required profile

• Bachelor’s degree in IT, cybersecurity, information systems, risk, audit or a related field.
• 1‑3 years of relevant experience or strong internship/project experience.
• Experience with documentation, analysis, records, compliance, audit support or technology operations is advantageous.
• Professional qualifications or foundational training in COBIT, ITIL, ISO/IEC 27001, information security, risk, audit, data analysis or project management are a plus.
• High level of professionalism, discretion, integrity and ability to work under pressure.

Required skills

• Knowledge of COBIT framework.
• Familiarity with ITIL processes.
• Understanding of ISO/IEC 27001 information security standards.
• Experience in documentation and evidence management.
• Analytical and data‑analysis capabilities.