Intern, Product Support (GrabMart & GrabMall)

About the role

GrabMart and GrabMall is Grab's Quick Commerce arm, bringing local grocery and essentials stores online. As a GrabMart & GrabMall intern, you will support the testing, rollout and improvement of GrabMart and GrabMall products and features, working closely with the Senior Product Specialist and cross-functional stakeholders. It is a hands-on opportunity to learn how digital products are tested, launched and improved in a fast-paced technology and delivery business.

Key responsibilities

• User Acceptance Testing: prepare test scenarios, run test cases, record results and flag issues that could block sellers' growth or harm the customer experience.
• Stakeholder coordination: work with Regional Product, Operations, Commercial and other country stakeholders to collect feedback, clarify requirements and follow up on testing.
• Rollout support: help maintain rollout trackers, readiness checklists, communication materials, FAQs and post-launch follow-up.
• Product communication: share product updates, testing instructions, rollout timelines and key changes with relevant teams.
• Performance monitoring: track basic product performance, operational feedback and user or merchant issues to spot improvements.
• Project support: assist the Senior Product Specialist with experiments, market research, user interviews, product documentation and other improvement initiatives.
• Reporting: write progress updates and keep accurate records of test results, open issues, decisions and action items.

Required profile

• Currently pursuing a Bachelor's degree in Business, Engineering, Information Technology, Product Management or a related field.
• Strong interest in digital products, e-commerce, technology and delivery platforms.
• Able to communicate effectively in English and Khmer.
• Comfortable working with different teams and stakeholders.

Required skills

• Good attention to detail when testing product flows and documenting issues.
• Strong communication and coordination skills.
• Able to organise tasks, track follow-ups and meet deadlines.
• Proactive, curious and willing to learn in a fast-paced environment.