Hotel Receptionist

About the role

We are seeking a friendly and professional Hotel Receptionist to be the first point of contact for our guests. You will manage front‑desk operations, ensure smooth check‑in and check‑out processes, and provide accurate information about our facilities and local attractions.

Key responsibilities

• Greet guests warmly and handle all interactions with professionalism.
• Perform efficient check‑in and check‑out procedures.
• Provide accurate details on hotel services, amenities, and nearby attractions.
• Address guest feedback, concerns, and special requests promptly.
• Answer phone calls, emails, and online booking inquiries.
• Maintain up‑to‑date reservation records, room availability, and assignments.
• Coordinate with housekeeping to ensure rooms are ready for guests.
• Process cash, credit, and deposit payments with integrity.
• Perform any additional tasks assigned by the manager.

Required profile

• Fluent in Khmer and English; additional languages are a plus.
• Minimum of 1 year relevant hotel experience.
• Professional certification in Hospitality or a related field.
• Ability to work rotating shifts, including public holidays.

Required skills

• Basic computer literacy for handling emails and reservation systems.