Head of Payroll & Corporate Support

About the role

The Head of Payroll & Corporate Support leads the operational, implementation and support functions of the Payroll & Corporate Banking Division. This senior position ensures smooth onboarding of corporate and payroll clients, drives campaign execution and delivers high‑quality service to internal and external stakeholders.

Key responsibilities

• Lead operational transformation initiatives, review customer journeys and drive automation and workflow digitisation.
• Act as the operational backbone for business acquisition, client implementation and service readiness.
• Ensure compliance with internal policies and banking regulations, implement controls for account opening, monitor operational risk and support audit reviews.
• Coordinate with Marketing and Business teams to plan and execute referral, deposit and retention campaigns.
• Develop service‑excellence standards, monitor feedback, manage major escalations and drive customer retention initiatives.

Required profile

• Bachelor's degree in Banking, Finance, Business Administration, Management, Information Systems or a related field.
• 8‑10 years of experience in banking or financial services, with at least 5 years in a leadership or people‑management role.
• Strong leadership, problem‑solving, communication and time‑management abilities.

Required skills