Head of Operations

About the role

Lead daily operations across five salons, building stronger teams and improving performance. Report directly to the owners and manage nine direct reports including salon managers and department heads.

Key responsibilities

• Translate business goals into actionable plans with clear responsibilities and deadlines.
• Lead, coach, and hold managers accountable for results, driving customer visits, revenue and profitability.
• Manage staffing, productivity and operating costs while ensuring consistent service quality.
• Collaborate with sales and marketing to convert enquiries into bookings and retain customers.
• Identify recurring problems, implement better procedures and ensure they become part of everyday work.

Required profile

• Proven experience managing multiple locations or business units, preferably in beauty, spa, hospitality, fitness, retail or similar service sectors.
• Demonstrated measurable results in sales growth, customer retention, productivity or profitability.
• Strong understanding of budgets, business numbers and ability to explain performance changes.
• Experience hiring, developing and motivating managers, and addressing poor performance when needed.
• Hands‑on operational mindset with regular site visits and follow‑up.

What we offer

• $3,000 monthly base salary plus performance bonus linked to agreed business results.
• Direct working relationship with the owners and opportunity to shape operations and grow the brand.