Head of Customer Service

About the role

The Head of Customer Service is a full‑time, on‑site position based in Phnom Penh, responsible for leading the school’s front‑office and customer‑service functions. The role ensures that parents, students and visitors receive prompt, professional support while fostering strong communication between the school and its community.

Key responsibilities

• Serve as the primary point of contact for parents, students and visitors, delivering timely and professional responses.
• Coordinate and oversee all communication between the school and parents to ensure clarity and consistency.
• Supervise the front‑office team to maintain seamless daily operations and a welcoming environment.
• Organise parent‑engagement events and feedback sessions to build positive relationships with stakeholders.
• Train, mentor and manage the customer‑service team, conduct regular meetings and drive performance improvements.

Required profile

• Bachelor’s degree.
• Minimum 3 years of experience in customer service or administrative management, preferably in an educational setting.
• Excellent communication and interpersonal skills.
• Ability to work under pressure while maintaining a positive demeanor.
• High level of cultural sensitivity and adaptability.