Head of Credit Monitoring and Recovery Data and System Unit

About the role

The Head of Credit Monitoring and Recovery Data and System Unit will lead the governance, compliance and continuous‑improvement initiatives for the Credit Monitoring and Recovery Division. Based at the Head Office in Phnom Penh, the role focuses on strengthening internal controls, enhancing reporting and analytics, and driving automation to improve operational efficiency.

Key responsibilities

• Lead system enhancement projects, including process review, workflow optimisation, digitalisation and automation of credit monitoring and recovery processes, and design technical road‑maps.
• Provide data analytics and develop monitoring dashboards, transforming portfolio and operational data into actionable insights, KPI reports and automated solutions.
• Support process and control management by maintaining policies, procedures and regulatory compliance, and delivering ad‑hoc analysis as required.

Required profile

• Bachelor’s degree in Banking, Accounting, Finance, Information Systems or a related field.
• 3‑5 years of experience in banking, credit processes, audit, risk management, data analytics or system management.
• Strong analytical, reporting and problem‑solving abilities with attention to detail and the capacity to work with large data sets.

Required skills

• Advanced Microsoft Excel (Power Query, Pivot Tables, advanced formulas).
• Power BI.
• VBA.
• SQL.
• Power Automate.