Head of AI Engineering

About the role

MAD helps brands create, keep and grow customers through omnichannel, hyper-personalized marketing, powered by its AI Growth Engine. MAD is looking for a hands-on Head of AI Engineering who leads the engineering team and personally builds the AI tools behind the engine. The role reports to the CEO and is full time, based in the Phnom Penh office.

Key responsibilities

• Lead and drive all MAD engineers, including the architecture and CDP lead, the product lead and the rest of the team.
• Build the AI tools of the AI Growth Engine: Customer Intelligence, Signal Detection, Next Best Offer, Omnichannel, Hyper Personalization and Smart Routing.
• Build and run MAD's Customer Data Platform (CDP), the single first-party record linking every module.
• Design omnichannel messaging and AI agents that engage customers across Telegram, mini apps, WhatsApp, email and in-app notifications.
• Design data structures and integrations with clients' CRM and back-end systems.
• Work closely with Marketing to turn campaigns and customer journeys into product requirements.
• Own the technology roadmap, architecture, code quality, security and the code repositories.
• Use AI coding tools to deliver software that is fast, reliable and scalable.

Required profile

• Has built a CDP, omnichannel messaging and AI agents before.
• Strong understanding of CRM systems and customer data structures.
• A hands-on lead programmer who still writes code, not only manages.
• Experience leading and developing a team of engineers.
• Experience working closely with marketing teams.
• Extensive experience leading AI or ML engineering teams, including hiring, mentoring and performance management.
• Based in Cambodia and able to work full time on site in Phnom Penh.

Required skills

• Computer Science foundation with expertise in algorithms, data structures, software architecture and distributed systems.
• Hands-on programming and building of AI tools and CDPs.