Front Officer

About the role

The Front Officer works on‑site at Maline Exclusive Serviced Apartments in Boeng Reang, Phnom Penh. The role welcomes residents and guests, manages check‑in and check‑out, and ensures a smooth arrival and departure experience.

Key responsibilities

• Welcome residents and guests, handling check‑in and check‑out procedures.
• Respond to inquiries by phone, email and in person, manage reservations and keep accurate guest records.
• Coordinate with housekeeping and maintenance teams to address resident needs and process payments.
• Support concierge services, including booking transportation and providing local information.
• Maintain lobby and front desk standards, monitor security and access control, and handle resident feedback or complaints professionally.

Required profile

• Strong customer‑service mindset with a friendly, professional demeanor.
• Solid administrative and organizational abilities, basic computer literacy and attention to detail.
• Effective communication in English; Khmer or additional languages are a plus.
• Problem‑solving and conflict‑resolution skills, able to respond calmly to resident requests.
• Team player capable of collaborating with management, housekeeping, security and maintenance.

Required skills

• Basic computer literacy.
• Reservation handling and record‑keeping.