Customer Service Coordinator – Chinese Speaking

About the role

We are looking for a proactive Customer Service Coordinator who is fluent in Chinese to serve as the first point of contact for our customers. You will handle inquiries via phone, email and chat, provide translation support, and ensure smooth communication between internal and overseas teams.

Key responsibilities

• Respond to customer inquiries and resolve issues through phone, email and chat.
• Translate communications between Chinese, Khmer and English as needed.
• Escalate complex complaints to management.
• Collaborate with internal and overseas teams to maintain seamless daily operations.
• Follow company policies and complete any additional tasks assigned by the line manager.

Required profile

• Bachelor’s degree in Chinese or recent graduate of a Chinese language program.
• Hard‑working, punctual and result‑oriented.
• Strong written and spoken Chinese skills.

Required skills

• Proficiency in MS Office.
• Experience with logistics software or similar systems (advantageous).

What we offer

• Accident and health insurance.
• Year‑end bonus, annual trip and party.
• Annual health check.
• Compliance with Cambodian labor law and standard working hours (Monday‑Friday, half‑day Saturday).