Customer Service Agent

About the role

The Customer Service Agent will be the first point of contact for Maersk’s customers after they are onboarded. In this role you will manage customer interactions across multiple channels, support case handling, and help maintain strong relationships throughout the customer lifecycle.

Key responsibilities

• Handle inbound and outbound customer communications via phone, email, and chat.
• Manage cases, track issues, and ensure timely resolution in line with service standards.
• Assist with customer onboarding, contract administration, and dispute handling.
• Maintain accurate records in the CRM system and update customer information.
• Escalate non‑routine problems to senior colleagues or supervisors as needed.

Required profile

• Limited prior experience in a customer‑facing role; training will be provided.
• Ability to work under supervision while exercising independent judgment within defined guidelines.
• Strong communication skills and a customer‑focused mindset.
• Basic understanding of standardized work routines and willingness to follow established processes.

Required skills

• Proficiency in using standard office software (e.g., email, word processing).
• Familiarity with case or ticket management tools is a plus.

What we offer

• Opportunity to develop a career in a global logistics company.
• Supportive and inclusive work environment.
• Training and mentorship to build customer service expertise.