Business Applications Specialist

About the role

Cellcard Cambodia is looking for a proactive, customer-focused Business Applications Specialist to support the design, development and delivery of enterprise application solutions. The role works closely with Sales, Pre-Sales, Product, Project Management and technical teams to understand customer needs, recommend suitable business applications and build effective technology solutions. It covers pre-sales support, product evaluation, vendor coordination and implementation.

Key responsibilities

• Gather business requirements with customers, Sales and Pre-Sales teams and turn them into functional and technical specifications, including solution concepts, workflows, architectures and integration approaches.
• Recommend enterprise applications, platforms and deployment models, and support solution presentations, PoCs, technical proposals, SOWs, RFP/RFQ responses and solution costing.
• Evaluate enterprise applications and SaaS platforms for the product portfolio, assess vendors and maintain product specifications and technical documentation.
• Coordinate with project and technical teams on configuration, integration, migration, testing, UAT and go-live, and assist with troubleshooting and handover to Operations and Customer Success.
• Support integration via APIs, web services, databases and middleware, and coordinate with Cloud, Infrastructure, Network and Cybersecurity teams.
• Maintain vendor relationships, track roadmaps and recommend solutions, and share knowledge across teams.

Required profile

• Degree in Information Technology, Computer Science, Information Systems or a related field; equivalent practical experience may be considered.
• Experience in business applications, enterprise solutions, business analysis, technical consulting or ICT pre-sales.
• Understanding of enterprise application architecture and SaaS, cloud, on-premises and hybrid deployment models.
• Good written and spoken English, with Khmer communication skills required for local customers.

Required skills

• APIs, REST, JSON, SQL, databases, application integration, authentication, SSO and Active Directory.
• Familiarity with platforms such as Microsoft 365, Dynamics 365, Salesforce, SAP, Oracle, Zoho, Odoo, ServiceNow, contact center solutions or workflow platforms.
• Basic knowledge of cloud platforms, networking, cybersecurity, Docker or Kubernetes is an advantage.