Agency Strategy Specialist

About the role

The role supports the Head of Agency Strategy and Operations in driving agency business growth and ensuring smooth, efficient operational support. Key areas include administration, expense management, reporting, process documentation, stakeholder communications, and strategic initiatives.

Key responsibilities

• Draft and maintain agency process and communication documents, including SOPs, forms, approval papers, and memos.
• Support strategic initiatives by developing strategy decks, tracking projects and KPIs, and preparing stakeholder communications.
• Strengthen agency processes and controls by ensuring SOPs and forms are accurate, current, and properly maintained.
• Support expense management by working with Finance to monitor spending regularly and coordinate with stakeholders on cost control and budget alignment.
• Maintain complete and accurate hard‑copy and electronic records to support reviews and audits.
• Process Agency Operations expense payments, cash advances, and clearances accurately and on time.
• Coordinate contract and agreement renewals with Procurement, Legal, and Finance, including rental, medical insurance, and meeting room support agreements.
• Coordinate communications with Agency Services and sales leaders to support timely alignment and execution.
• Perform other duties as assigned by the line manager.

Required profile

• At least one year of relevant work experience.
• Bachelor’s degree, preferably in communications, finance and banking, management, business administration, or a related field.
• Good command of English with strong written communication skills.
• Sound analytical, digital, and financial acumen.
• Strong problem‑solving and analytical capabilities, results‑oriented mindset, and ability to manage competing priorities and multiple projects.
• Excellent stakeholder management and interpersonal relationship‑building skills.