Training Manager (F&B)

About the role

The Training Manager will design, deliver and continuously improve training programmes for all food and beverage staff across multiple branches. The role supports both frontline employees and managers to ensure high standards of service, safety and operational excellence.

Key responsibilities

• Develop and implement training plans covering onboarding, customer service, product knowledge, SOPs, food safety and hygiene.
• Conduct regular coaching, on‑the‑job training and performance follow‑up.
• Collaborate with Operations and Branch Managers to identify skill gaps and training needs.
• Create training materials, manuals, presentations and assessment tools.
• Monitor training effectiveness through staff assessments and reports.
• Visit branches to observe operations, provide support and maintain training records.
• Support the development of supervisors, managers and future team leaders.

Required profile

• 3–5 years of experience in F&B or restaurant operations.
• Previous experience in training, learning & development, coaching or staff development is preferred.
• Strong understanding of customer service standards, SOPs and food safety.
• Excellent communication, presentation and leadership abilities.
• Good organizational and problem‑solving skills.
• Fluent in English and Khmer.
• Willingness to travel between branches as needed.