Store Manager (Coffee Shop & Sports Area)

About the role

The Store Manager will oversee the daily operations of both the coffee shop and the adjoining sports area. This role ensures high standards of customer service, product quality, and safety while meeting sales and operational targets. The manager will lead a diverse team, manage inventory, and maintain a clean, welcoming environment.

Key responsibilities

• Manage all store operations, including opening/closing procedures, shift coordination, and compliance with SOPs.
• Deliver excellent customer service, handle inquiries and complaints, and drive repeat visits.
• Lead, coach, and schedule baristas, cashiers, and sports‑area attendants, conducting performance reviews and training.
• Oversee coffee‑shop production, food safety, hygiene, inventory control, and equipment maintenance.
• Run the sports area, ensuring clean, safe facilities, booking coordination, and customer safety.
• Monitor sales, cash handling, expenses, and financial reporting to achieve targets.
• Prepare regular operational reports and support marketing promotions and community events.

Required profile

• Bachelor’s degree or diploma in Business Administration, Hospitality Management, Sports Management or a related field.
• 2–3 years of experience in coffee shop, café, restaurant, retail or sports/recreation settings, with at least 1 year in a supervisory or managerial role.
• Strong leadership, communication and interpersonal abilities.
• Knowledge of food safety, hygiene standards and basic sports‑facility operations.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Familiarity with point‑of‑sale (POS) systems.