Sponsor Donor Support Associate II

About the role

The Sponsor Donor Support Associate II works in the National Office in Phnom Penh, handling day‑to‑day processes that connect sponsors with participants. The role ensures high‑quality communication, data accuracy, and supports child protection standards across Compassion’s programs.

Key responsibilities

• Process child sponsorship, survival, youth, and other program communications, maintaining production schedules and quality feedback.
• Coordinate with field offices and partners to gather and align communication resources with Sponsor Donor Support standards.
• Generate, organize, and track child, mother‑child unit, and student information, including gift usage, updates, and supporter inquiries.
• Review and correct documents for data accuracy, run database reports, and support capacity‑building for partner staff.

Required profile

• Bachelor’s degree in Business Administration, Communications, or related field (preferred).
• At least 2 years of experience in donor support, customer service, or administrative roles.
• Strong written and verbal English communication, with a compassionate, service‑oriented attitude.
• Ability to multitask, manage deadlines, and work both independently and collaboratively.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with online/database systems and ability to learn new digital tools quickly.