Specialist, Agency Strategy

About the role

This position supports the Head of Agency Strategy and Operations in driving agency business growth and ensuring smooth operational support. It involves administration, expense management, reporting, process documentation, stakeholder communications, and strategic initiatives.

Key responsibilities

• Draft and maintain agency process and communication documents, including SOPs, forms, approval papers, and memos.
• Support strategic initiatives by developing strategy decks, tracking projects and KPIs, and preparing stakeholder communications.
• Strengthen agency processes and controls by ensuring SOPs and forms are accurate, current, and properly maintained.
• Manage expense monitoring with Finance, coordinate cost control and budget alignment.
• Maintain complete hard‑copy and electronic records for reviews and audits.
• Process expense payments, cash advances, and clearances accurately and on time.
• Coordinate contract and agreement renewals with Procurement, Legal, and Finance.
• Facilitate communications with Agency Services and sales leaders to support timely alignment and execution.

Required profile

• At least one year of relevant work experience.
• Bachelor’s degree in communications, finance, management, business administration, or a related field.
• Good command of English with strong written communication skills.
• Sound analytical, digital, and financial acumen.
• Strong problem‑solving, stakeholder management, and interpersonal skills.