Spa Supervisor

About the role

Avani, a hotel and resort brand, is hiring a Spa Supervisor for its Angkor resort in Cambodia. The role covers supervising daily spa operations and staff performance, keeping the spa clean and well maintained, managing guest bookings and complaints, and supporting spa promotions and sales.

Key responsibilities

• Supervise daily spa operations and staff performance, and supervise staff, assign duties and prepare work schedules.
• Prepare staff schedules, manage reservations and coordinate staff schedules and breaks.
• Ensure spa cleanliness, maintenance and service standards, and monitor daily opening and closing procedures.
• Manage guest reservations, requests and complaints, assist with reception duties and guest inquiries, and handle guest complaints.
• Support spa promotions, sales activities, treatments and retail products, and support spa tours.
• Monitor inventory, assist with stock orders, and conduct quarterly FF&E inventory checks.
• Prepare weekly reports on attendance, guest feedback and expenses, and assist with monthly reports and retail inventory.
• Ensure compliance with company policies and procedures, attend required training programs, maintain a positive working environment and perform other duties assigned by management.