Relationship Manager, Retail (Svay Rieng Region)

About the role

Amret is looking for a Relationship Manager, Retail covering the Svay Rieng region. The role executes sales strategies to promote financial service products to corporate and high-net-worth individuals across all branches in the assigned region, aiming to meet sales targets and customer service quality.

Key responsibilities

• Sell deposit products directly so that individual performance meets the budget, including total deposits and demand deposits.
• Support the branch and region under supervision to meet the annual budget for total deposits, demand deposits, other financial services, digital channels and banca insurance.
• Work with the Corporate Sales team to acquire corporate customers and promote Amret's products and brand to target segments.
• Monitor and reinforce individual and branch sales performance.
• Provide excellent customer service with good communication and ethics.
• Coach assigned sales officers and other sales staff on sales skills and tactics.
• Collect customer feedback and competitor information on deposits and financial services, report to the line manager and resolve customer problems.
• Analyse branch sales performance and challenges and report to the supervisor monthly.

Required profile

• Degree in Finance and Banking, Business Administration, Management, Economics, Marketing or a related field.
• At least 3-5 years of experience in sales, credit, banking operations and support or related areas.
• Strong customer service orientation and proven ability to build and maintain relationships with retail clients.
• Ability to achieve sales targets and handle multiple tasks in a fast-paced retail environment.
• Good interpersonal communication and proficiency in spoken and written English.