Relationship Manager - Payroll Business

About the role

The Payroll Business Relationship Manager manages the bank's payroll services business, strengthening relationships with existing customers while driving the acquisition of new payroll accounts and other bank products. The role involves meeting and exceeding specific business objectives and working closely with cross-functional teams.

Key responsibilities

• Build and maintain long-term relationships with existing payroll clients and act as their main point of contact
• Engage regularly with clients to identify cross-selling opportunities for loans, credit cards, investments and other products
• Hold regular meetings with key accounts to assess satisfaction and identify improvements
• Acquire new payroll clients and grow the payroll portfolio, promoting the bank's payroll solutions
• Cross-sell savings accounts, investment opportunities, credit facilities, insurance and business loans
• Stay informed on industry trends, competitor offerings and regulatory changes, and give feedback to product and strategy teams
• Monitor performance against targets and report on new accounts, deposit growth, customer satisfaction and cross-sell success
• Support and guide junior staff or payroll specialists within the business unit

Required profile

• Bachelor's degree in Business Administration, Finance, Banking or a related field
• 5+ years of experience in banking, financial services or payroll solutions, focused on client relationship management or business development
• Proven track record of meeting sales targets and building long-term customer relationships
• Strong experience managing payroll services or a similar client-facing role in a bank or financial institution
• Ability to manage multiple priorities in a fast-paced environment

Required skills

• Proficiency with banking software and payroll systems
• Proficiency with Microsoft Office Suite