Manager, UX/UI Analytics

About the role

We are looking for a Manager, UX/UI Analytics to design and maintain event tracking frameworks, partner with engineering, and deliver actionable insights that improve user experience across our digital products.

Key responsibilities

• Design and maintain event tracking frameworks (Object-Action) in CleverTap for key digital journeys.
• Partner with Engineering to define tracking specs, validate implementations, and conduct data quality audits.
• Build and maintain funnels, cohorts, retention analyses, and behavioral reports to identify drop‑off points.
• Reconcile analytics data with transactional MIS reports to create a reliable source of truth.
• Develop UX performance dashboards covering conversion, adoption, retention, task success, and journey metrics.
• Deliver regular UX analytics reports with actionable recommendations to product, design, and senior stakeholders.

Required profile

• Bachelor’s degree in Data Analytics, Statistics, Computer Science, UX Research, Digital Product Management or related field.
• 3‑5 years of experience in product, UX or digital analytics, preferably in banking, fintech or consumer mobile apps.
• Strong reporting and presentation skills with ability to translate quantitative findings into design recommendations.

Required skills

• Hands‑on experience with CleverTap, Firebase or similar analytics platforms.
• Proficiency in building dashboards with Tableau or equivalent BI tools.
• SQL knowledge for large‑dataset querying.
• Python or R for data analysis.
• Advanced Excel and statistical analysis, including A/B testing and significance testing.