Learning Commons Facilitator

About the role

The Learning Commons Facilitator delivers digitally enabled learning support and academic resource access, helping users access and use digital and physical resources, build digital and information literacy, and navigate the Learning Commons as a hub for study and academic support. The role combines modern librarianship, student support and digital capability development, working alongside Digital Learning Facilitators. Prior experience is encouraged, but applicants with strong learning capacity and enthusiasm for supporting students and teachers are also welcome.

Key responsibilities

• Support students and staff in accessing digital libraries, e-books, journals and online resources, and physical collections where needed, and help them locate, evaluate and use academic materials
• Guide users on finding quality academic sources, referencing and academic integrity, effective digital study practices, and basic AI literacy and ethical research guidance; deliver workshops and drop-in sessions
• Act as a welcoming, responsive frontline presence in the Learning Commons, support orientation and engagement activities, and ensure a high-quality student experience
• Promote digital resources over print where appropriate and help academics identify and use digital materials
• Work closely with Digital Learning Facilitators and the Centre for Learning Innovation, ensuring seamless referrals across services

Required profile

• Experience in library services, student support or customer service; experience supporting digital resources is desirable
• Bachelor's degree; Library Science, Education or a related field is desirable
• Understanding of academic resources and research skills
• Familiarity with digital libraries and online resources
• Strong communication and user support skills, able to guide students in independent learning
• Service-oriented, approachable, supportive and patient, proactive, organised and reliable