Head of ABA BillZone Product

About the role

ABA is hiring a senior leader to own and scale ABA BillZone, a payment collection and mini-app platform delivered through ABA's digital channels. The role acts as the "CEO" of the platform, covering strategy, product development, commercial growth, partner onboarding and integrations, and operational excellence. It leads a cross-functional team of about 40-50 people across products, partnerships and integration/delivery, based at the Phnom Penh head office.

Key responsibilities

• Set and execute BillZone's strategy and roadmap, and establish KPIs and performance governance.
• Lead product innovation and delivery across bill collection services, mini-app experiences and merchant/back-office portals.
• Drive biller/merchant acquisition and partnership development, defining pricing and packaging models.
• Own onboarding and integration processes, ensuring service reliability, SLAs and continuous operational improvement.
• Work with internal stakeholders and Marketing on positioning, campaigns and partner activation.
• Identify and apply relevant AI advancements, including AI-driven agentic commerce trends, to improve customer and merchant experience, automation and platform differentiation in a secure and compliant way.

Required profile

• 8+ years of experience in payments, fintech, bill payment/collection platforms, platform ecosystems, digital banking or related fields.
• Proven leadership of cross-functional teams across product, technology delivery and commercial growth/partnerships.
• Track record of scaling platforms with measurable business and operational outcomes.
• Strong stakeholder management and executive communication skills.
• Familiarity with regulated environments (security, data protection, risk and compliance).

Required skills

• Strong understanding of payment collection flows: onboarding, payment acceptance, settlement/reconciliation, reporting and exception handling.
• Good understanding of modern AI developments and the ability to turn agentic commerce and automation trends into practical product initiatives.