Guide Experience & Operations Intern (6 months)

About the role

Discova, a Destination Management Company with 95% local staff, is looking for a Guide Experience Intern to support the creation and delivery of engaging learning experiences for its tour guides. The intern works closely with the Guide Experience team to create, organise and publish training content for guides across destinations, supporting course administration, learner engagement, reporting and continuous improvement. The role suits students or recent graduates interested in learning and development, digital training content and the tourism industry.

Key responsibilities

• Support the development and organisation of online learning content, including presentations, quizzes, images and training materials.
• Assist with uploading and maintaining learning content across digital learning platforms.
• Monitor course participation, completion rates and learner feedback to support training effectiveness.
• Gather, organise and validate information from internal teams and operational stakeholders.
• Support learner communications and encourage course completion and engagement.
• Contribute ideas to improve learning content and the overall learner experience.

Required profile

• University student or recent graduate in Education, English, Tourism, Multimedia, Instructional Design or a related field.
• Good written and spoken English.
• Passion for learning, training, education or the travel industry.
• Organised, curious, proactive, creative and able to manage multiple tasks and priorities.

Required skills

• Proficiency in Microsoft Office applications.
• Bonus: experience with Canva, AI tools, CapCut or basic graphic and video editing.
• Bonus: exposure to content creation, e-learning or instructional design projects.

What we offer

• Culture of a certified Great Place to Work group across multiple regions.
• Travel discounts for you, family and friends.
• Career growth with promotion from within and investment in development.
• Access to LinkedIn Learning with 24,500+ courses and individualised development pathways.
• Recognition events such as Global Gathering and EOFY celebrations.
• Inclusive workplace and corporate social responsibility program.