Deputy Manager of Relationship Management

About the role

The Deputy Manager of Relationship Management will maintain deep knowledge of the company’s products and services, build strong networks with key stakeholders, and drive sales and business development initiatives to support SME growth.

Key responsibilities

• Maintain a deep knowledge of company products and services.
• Build strong networking and collaboration with CGCC’s stakeholders, including SMEs, PFIs, associations, and governmental institutions.
• Monitor and analyse sales trends and recommend marketing activities to achieve sales targets.
• Conduct market research and analyse data to pursue new business opportunities.
• Provide comprehensive product/service consultations to stakeholders and guide their decision‑making.
• Upsell and cross‑sell products and services.
• Resolve complaints and issues efficiently and in a timely manner.
• Ensure sales/revenue targets and customer satisfaction.
• Conduct product/service training for external stakeholders.
• Carry out any other duties and ad‑hoc assignments assigned by management.

Required profile

• Bachelor’s degree in Economics, Finance, Business, Management, Public Administration or related fields.
• 3 to 5 years of experience in marketing, strategy, sales or business development within the financial or banking sector.
• Proven skills in strategy, coordination, communication and interpersonal relations.
• Ability to work effectively both as a team member and individually, demonstrating responsibility, flexibility and adaptability.
• Strong verbal and written communication skills in Khmer and English.
• Ability to prioritize tasks, maintain timelines and manage workloads effectively.