Customer Support Executive - Fintech

About the role

Ultima Markets, a secure and regulated CFD trading gateway offering access to 1,000+ instruments across Forex, commodities, indices and stocks to clients in over 170 countries, is hiring a Customer Support Executive in Phnom Penh. The role covers customer enquiries, support to retail clients and business partners, and keeps customer records and interactions accurate.

Key responsibilities

• Handle customer enquiries by email, live chat and social media on trading accounts, account opening, deposits and withdrawals, trading platforms, products and promotions.
• Provide customer service and operational support to retail clients, Introducing Brokers (IBs) and the Sales/Business Development team.
• Troubleshoot account and platform issues, investigate client concerns and coordinate with internal teams to resolve complex cases.
• Maintain accurate customer records and interaction history in CRM systems and prepare reports when required.
• Help translate and update support materials such as FAQs, SOPs, user guides and trading tutorials.
• Ensure all customer interactions comply with company policies and regulatory requirements.

Required profile

• At least 1 year of customer service or support experience in fintech, financial services or a related field.
• Experience in Forex/CFD brokerage or online trading platforms is a strong advantage.
• Native or fluent Khmer and professional written and spoken English.
• Strong communication, problem-solving and complaint-handling skills; good attention to detail and time management.
• Willingness to work flexible shifts, including weekends when required.

Required skills

• Familiarity with CRM systems and customer support tools is an advantage.
• Familiarity with trading platforms such as MT4/MT5 is an advantage.