Customer Success Partner

About the role

Maersk is seeking a Customer Success Partner to work closely with Sales Representatives and strategic customers in Cambodia. The role focuses on building trusted partnerships, ensuring customer satisfaction, and supporting commercial processes.

Key responsibilities

• Collaborate with Sales Representatives to support strategic customers and align internal teams with customer goals.
• Maintain long‑term, trust‑based relationships to drive growth and positive logistics experiences.
• Understand customer needs, translate them into Maersk solutions, and resolve issues promptly using cross‑functional teams.
• Manage allocation processes, support ocean tender handling, and coordinate RFI/RFP and contracting for complex deals.
• Ensure timely contract renewals and adherence to pricing guidelines.

Required profile

• Minimum 2 years of logistics or supply‑chain experience in a similar role.
• Intermediate English and native Khmer language proficiency.
• Customer‑centric mindset with strong problem‑solving abilities.
• Ability to work across multiple departments in a deadline‑driven environment.
• Process‑oriented, proactive, and comfortable multitasking.

Required skills

• Excel