Customer Service Specialist

About the role

The Customer Service Specialist will handle client inquiries by phone, email and in‑person, providing accurate information on products, pricing and order status. The role supports customers throughout the order lifecycle, from placement to delivery, and gathers feedback to improve service.

Key responsibilities

• Respond to customer questions via phone, email and face‑to‑face interactions.
• Provide product, pricing and order‑status information and assist with order placement.
• Resolve issues and coordinate with production and logistics teams to ensure smooth delivery.
• Update and maintain customer records in the management system.
• Follow up on pending requests and keep customers informed throughout the process.
• Collect customer feedback to help refine processes and enhance experience.

Required profile

• Previous experience in a customer service or support role, preferably in retail, printing or packaging.
• Strong communication skills, both verbal and written, with professional phone etiquette.
• Ability to work on‑site in Chrouy Changva and collaborate with cross‑functional teams.
• Good problem‑solving abilities, attention to detail and capacity to manage multiple tasks.
• Comfort using basic computer applications and customer‑management systems.
• Relevant education or training in business, communications or a related field is an advantage.