Customer Service Quality Manager

About the role

We are looking for a Customer Service Quality Manager to lead quality initiatives, drive continuous improvement and ensure compliance with ISO, COPC and Six Sigma standards across our customer service operations.

Key responsibilities

• Facilitate and drive quality and continuous improvement projects, including the rollout of ISO, COPC and Six Sigma standards.
• Design, develop and monitor quality initiatives, ensuring alignment with business objectives and tracking performance via Balanced Scorecard.
• Conduct quality audits, calibrations and visual management of dashboards to guarantee consistent implementation of quality systems.
• Collaborate with Service Delivery Leads and stakeholders to share best practices, optimize project quality and maintain SLA compliance.
• Coach and mentor Green Belts, and support the development of case‑study repositories that demonstrate business impact.

Required profile

• Fluent in Khmer and English.
• Proven experience in quality inspection, auditing and testing.
• Excellent written and verbal communication skills.
• Strong analytical, problem‑solving abilities and meticulous attention to detail.

Required skills

• Six Sigma methodology.
• COPC standards.
• ISO quality standards.