Customer Service Executive – Sea Operations

About the role

The Customer Service Executive will support sea‑freight operations by managing bookings, coordinating with shipping lines, and ensuring smooth export processes for clients. This position works closely with the booking and finance teams to deliver accurate documentation and timely shipment updates.

Key responsibilities

• Update new bookings in the system and place them with shipping lines.
• Coordinate with the booking team to resolve client issues.
• Issue draft Bills of Lading to customers and submit SI/VGM to shipping lines.
• Prepare PL sheets and purchase requisitions for the finance team.
• Send AMS/ISF/Manifest information to the booking team promptly.
• Upload pre‑alerts and finalize shipment plans in the system.
• Communicate with suppliers and customers for export operations.
• Propose new ideas and techniques to improve team handling.

Required profile

• Minimum 2–3 years experience in logistics, import/export sea operations.
• Fluent English for business communication; additional languages a plus.
• Hard‑working, punctual, result‑oriented with a strong customer‑service mindset.
• Positive, open‑minded attitude and willingness to learn.
• Ability to work under pressure and handle multiple tasks.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).
• Internet navigation and basic typing proficiency.

What we offer

• Accident and health insurance.
• Year‑end bonus.
• Annual company trip and party.
• Annual health check.
• Compliance with Cambodian labor law.