Customer Service Executive

About the role

The Customer Service Executive will manage accounts by overseeing order processing, follow‑up, pricing integrity, on‑time deliveries and complete order fulfillment.

Key responsibilities

• Handle order processing and entry, ensuring accurate and timely order fulfillment for customers.
• Manage customer inquiries related to orders, pricing, delivery schedules and resolve complaints professionally.
• Negotiate product and billing issues, authorize returns, coordinate testing and arrange replacement orders when needed.
• Collaborate with Inside Sales, Logistics and Operations to align on capacity planning, scheduling and supply‑chain alternatives.
• Prepare production schedules, daily reports and monitor performance metrics such as output reliability and on‑time delivery.
• Support team members during peak workloads and participate in continuous‑improvement projects.

Required profile

• Bachelor’s degree.
• 1–2 years of related experience; lead experience preferred.
• Fluent in English and Chinese (read, write, speak).
• Strong customer‑service orientation and presentation abilities.
• Proficiency with Microsoft Office and other function‑specific software.