Customer Service Agent

About the role

Maersk is looking for a full‑time Customer Service Agent to join its Phnom Penh team. You will be the first point of contact for customers, handling inquiries across phone, email and digital channels and providing accurate information on shipments, schedules and logistics solutions.

Key responsibilities

• Respond to daily customer inquiries and resolve issues promptly.
• Coordinate with internal teams to ensure timely service delivery.
• Maintain up‑to‑date records in customer service and logistics systems.
• Monitor service performance, follow up on requests and communicate proactively.
• Identify process‑improvement opportunities and support customer retention.
• Ensure all interactions align with Maersk’s standards and policies.

Required profile

• Proven experience in customer support, preferably in logistics or shipping.
• Ability to deliver high‑quality service and maintain strong customer satisfaction.
• Strong English communication skills; additional local language is a plus.
• Problem‑solving mindset, attention to detail and ability to manage competing priorities in a fast‑paced environment.
• Willingness to work on‑site in Phnom Penh and collaborate with diverse teams.

Required skills

• Experience with CRM or customer service platforms.