Customer Resolution Centre & Card Services Officer (Night Shift)

About the role

The Customer Resolution Centre & Card Services Officer provides essential support for card and banking services during night‑shift operations. You will handle customer inquiries, resolve service issues, and ensure compliance with bank policies and service standards.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone and digital channels.
• Resolve customer complaints and escalate cases when required.
• Assist with card activation, blocking, replacement, and transaction inquiries.
• Monitor and process card transaction authorization requests.
• Identify suspicious transactions and report potential fraud cases.
• Maintain accurate records of customer interactions and incidents.
• Coordinate with internal teams to resolve technical and operational issues.
• Follow service quality, security, and compliance requirements.

Required profile

• Availability to work night‑shift hours.
• Previous experience in customer service or card‑related support.
• Familiarity with card activation, blocking, replacement and transaction processes.
• Understanding of bank policies, security and compliance standards.
• Strong communication skills and ability to handle escalations.

Required skills

• No specific technical skills required.