Consumer Business Support Officer

About the role

The Consumer Business Support Officer provides administrative support to the Consumer Lending Business, ensuring accurate loan file management, timely reporting, and assistance to relationship officers and other stakeholders.

Key responsibilities

• Control and verify loan files for home, housing, and staff loans, updating management and paid‑off reports.
• Prepare loan files for internal audit, business quality control, and requests from ROs, RMs, BQC, and audit teams.
• Follow up daily with relationship officers to collect completed documents and maintain the in‑out box.
• Support insurance collection and act as backup for branch reporting.
• Assist the Consumer Lending Department in achieving loan growth and performance targets.

Required profile

• Bachelor's degree in Finance, Banking, Management, Business Administration or equivalent.
• Minimum 2 years experience in bank or company business support, loan administration or related field.
• Additional certifications or training in related areas are a plus.
• Strong organizational, communication and administrative abilities, with a commitment to delivering results.