Client Service Supervisor

About the role

The Client Service Supervisor will lead the day‑to‑day client service function at IdeaFactory Advertising in Phnom Penh. This full‑time, on‑site position ensures that client expectations are met through high‑quality support, timely communication, and seamless campaign delivery.

Key responsibilities

• Supervise and coach the client service team, monitoring performance and providing regular feedback.
• Coordinate with internal creative, strategy and production teams to align client briefs with execution.
• Manage all client communication channels, ensuring prompt responses and clear updates.
• Track the progress of campaigns and projects, preparing status reports for internal and client stakeholders.
• Address client feedback, resolve issues, and maintain high levels of customer satisfaction.
• Identify process improvement opportunities to strengthen client relationships and service quality.

Required profile

• Proven experience in client services or customer service within advertising, marketing or digital agencies.
• Demonstrated supervisory skills, including team leadership, performance monitoring and coaching.
• Strong communication abilities, both written and verbal, with a focus on service quality.
• Excellent organizational and time‑management skills, capable of handling multiple projects and deadlines.
• Bachelor’s degree in marketing, communications, business or a related field, or equivalent professional experience.
• Fluency in English; Khmer language skills are an advantage.