Air Customer Service Executive

About the role

We are looking for an Air Customer Service Executive to coordinate and process daily airfreight export/import bookings, ensuring timely dispatch and service accuracy. The role involves communicating with customers, airlines, transport providers, and overseas offices to resolve shipment issues and maintain high service standards.

Key responsibilities

• Coordinate and process daily airfreight export/import bookings.
• Communicate with customers, airlines, transport providers, and overseas offices to resolve shipment issues.
• Track and trace cargo, handle customer inquiries, and follow up on exceptions such as damage, delays, or missing cargo.
• Ensure accurate billing, documentation, and data entry into systems for smooth invoicing and file closure.
• Maintain customer records, support internal departments, and contribute to operational process improvements.

Required profile

• Bachelor's degree in Business, Logistics, or a related field is preferred.
• 1–3 years of experience in airfreight, logistics, or customer service operations.
• Strong coordination and communication skills with attention to detail.
• Familiarity with airfreight procedures and systems (e.g., Smart Cargo/AE systems) is an advantage.
• Ability to work independently, manage multiple tasks, and meet performance targets.