Admissions and Customer Service Manager

About the role

Lead and manage the Admissions and Customer Service Department to deliver a high-quality, professional experience to parents, students, and stakeholders, supporting the school’s enrolment and retention goals.

Key responsibilities

• Oversee the full admissions and enrolment process, from inquiries to student onboarding.
• Provide professional, personalized customer service across all communication channels and resolve inquiries and complaints promptly.
• Monitor admissions leads, enrolment progress, customer feedback and service performance, reporting to management.
• Maintain accurate student records, attendance, incidents and related documentation.
• Coach, support and evaluate team members while ensuring high performance standards.
• Coordinate with Academic, Operations, Finance, HR, IT/Marketing and other departments to support students and families.
• Develop and improve customer service procedures, forms, reports and processes.

Required profile

• Bachelor’s degree in Business Administration, Management, Education Management, Marketing, Customer Service or related field.
• Minimum 3 years of relevant experience in admissions, customer service or administration, preferably in an international school.
• Leadership and team‑management experience with strong communication, problem‑solving and complaint‑handling abilities.
• Excellent organizational skills, able to manage multiple priorities and meet deadlines.
• High integrity, confidentiality and professionalism.

Required skills

• Proficiency with Microsoft Word, Excel and Outlook.
• Experience using email and school/database management systems.