Senior Officer, Customer Support - Marketplace

About the role

The Agricultural and Rural Development Bank (ARDB), a public enterprise licensed to operate as a bank in Cambodia since 1998, is hiring a Senior Officer, Customer Support for its Marketplace. This is a full-time, on-site position in Phnom Penh, focused on supporting farmers, agribusinesses and other value chain stakeholders through phone, email and in-person channels.

Key responsibilities

• Resolve customer inquiries and issues and guide users through marketplace features
• Analyze customer feedback, identify recurring issues and recommend improvements to marketplace operations
• Maintain accurate customer records and prepare support reports
• Support training or onboarding sessions for new marketplace users
• Coordinate with technical and product teams and adhere to ARDB's policies, service standards and compliance requirements

Required profile

• Bachelor's degree in Business, Finance, Information Technology or a related field, or equivalent practical experience
• Prior experience in banking, fintech or agriculture-related services is an advantage
• Strong organizational skills, attention to detail and ability to handle many support requests quickly
• Commitment to ethical conduct, inclusivity and ARDB's mission of rural and agricultural development

Required skills

• Customer support and customer service, with strong analytical skills to interpret customer data and spot trends
• Technical support experience, including troubleshooting marketplace or digital platform issues and working with IT teams
• Excellent verbal and written English; Khmer is highly preferred