Operations Supervisor - Property Management

About the role

Mega Asset Management Co., Ltd, a real estate consulting company in Cambodia founded in 2008, is hiring an Operations Supervisor for its property management operations in Phnom Penh. The role covers daily floor operations across two shifts (8:00 AM – 9:00 PM, 7 days a week) for the LH and SH zones, supervising housekeeping, customer service and general estate operations.

Key responsibilities

• Supervise daily floor operations across both shifts, enforcing Property Management SOPs in housekeeping, customer service and general estate operations.
• Manage and coordinate the duty roster for housekeeping, gardening and customer service staff, process leave requests and arrange emergency replacements.
• Act as first-line escalation point for resident requests and complaints across 428 units, resolve issues on the floor and escalate unresolved matters to the Property Manager with a clear summary.
• Walk through common areas, LED solar street lighting and the main power supply system daily, log defects and coordinate rectification with maintenance contractors or MEP vendors.
• Coordinate with the Security Team Leader on guard post coverage, incident handover and access control at estate entry points.
• Train, coach and monitor frontline staff, ensure uniform and grooming standards and run refresher briefings on SOPs.
• Prepare the Daily Operations Report and support the Monthly Operational Report (financial, operational, MEP) due by the 10th of each month.
• Handle administrative duties such as office supplies, vendor coordination and tracking of uniforms and PPE, plus other tasks assigned by the Property Manager.

Required profile

• Bachelor's degree in Property/Facilities Management, Business Administration, Hospitality or a related field preferred; equivalent practical experience acceptable.
• Minimum 2-3 years of experience in property management, estate operations or hospitality operations, including staff supervision.
• Understanding of property operations, SOPs and basic facilities/MEP systems, and knowledge of resident service standards and complaint handling.
• Good Khmer communication; basic English for reporting and vendor coordination.
• Proactive, hands-on, disciplined and willing to work on the floor and supervise frontline staff directly.

Required skills

• Strong leadership and team coordination skills.
• Able to manage frontline teams across two shifts.
• Proficiency in Microsoft Word and Excel.